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user_f91axk
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5 Messages

Thursday, January 2nd, 2025 9:33 PM

Bill Increase & Poor Customer Service

My bill increased over $23 from November to December, and it appears that is the new monthly bill. After the hassle of the automated system, I did receive a call back from an agent who only could repeat back to me what I read on my last billing cycle. After being a customer for as long as I have, I am completely disappointed with the lack of care and respect for the customer. My issue was not resolved and once I finally said I had enough and was ready to cancel, the call magically ended. What kind of customer service are you all ok with providing your customers? 

Question

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Updated 

5 months ago

89

3

XfinityBenny

Official Employee

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846 Messages

6 months ago

@user_f91axk Hello, thanks for posting to the community. We know having the best price and service is important, and will make sure you get world class assistance, and appreciate the chance to help. We have the latest offers and promotions here https://www.xfinity.com/broadband-labels. Sign in and you will notice all the available deals. If you have any trouble adding one, let us know. We can assist and make sure it is applied successfully. 

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user_f91axk

5 Messages

This does not resolve my problem and further shows the lack of attention to customer needs and support. You offered for me to go look at the offers on the site instead of providing individualized customer service to walk me through what would be best for me as a long term costumer who’s bill was increased 

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6 months ago

0

XfinityBenny

Official Employee

 • 

846 Messages

@user_f91axk Thanks for the feedback, we appreciate it and understand. This platform is a great resource for customers to view resolutions or resources available. In that way, the forum specializes in posting answers that everyone can use and take advantage of. For immediate one on one help, it is best to call in or use the Live Chat portal. Were you able to review the latest offers online?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

0

user_f91axk

5 Messages

Well that is an interesting response given in other threads customers were offered an option to direct message to get direct assistance. It is confusing to me that I came here to note that my concern was not resolved and the only help I am being  offered is to check online the promotions. I will be finding a new provider immediately

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6 months ago

0

XfinityBenny

Official Employee

 • 

846 Messages

@user_f91axk We understand, and have the same promotions that are available on that page. That is why we provide it upfront first, and offer assistance if there are any issues. Did you encounter any trouble while reviewing the promotions? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

0

user_f91axk

5 Messages

Yes there was trouble while viewing the promotions 

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6 months ago

0

user_7s23x3

1 Message

5 months ago

I've had the same experience there's service customer service sucks it's terrible what I've ever seen right up there with AT&t

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