Bill increase and Cancellation

After a month of run around starting mid February with a 3 and a half hour chat with 5 different service reps due to a 50+ dollar a month bill increase for service, I am finally done. Xfinity customer service is a joke as is the "assistant". Service reps lie to appease and don't follow through. I was told my plan would be reverted back to the original I'd had since 2018 and my bill would go back to the normal charge. I was also told I would receive an email from xfinity regarding the 2 months of additional charges I wasn't prepared for. Next bill, still 134 bucks and of course no contact from xfinity regarding the charges.

I switched to google fiber this morning which lucky for me is cheaper than what I've been paying for the last several years. I called Xfinity to cancel my service and was told that due to a past due balance on my bill they couldn't disconnect me. Fortunately my service was due to be cancelled in the next few days for non payment any way so it works out for me. I'll pay my balance off in increments of the overcharges they added to my bill. Good riddance.

After dealing with customer service today I'm also switching my phones to a new carrier. This household is done. Xfinity is a joke.