Visitor
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1 Message
Bill for streaming
i have several questions about my bill this month. What is this charge? "Regular monthly charges have increased by $33.99 as a result of service change(s) made to StreamStore and Equipment & services." We do not stream anything
Also I'm being charged for an Unreturned TV Box. We use all our equipment and have nothing laying around.
And why is this subscription being charged for two consecutive months? Netflix To Oct 14 $19.99 & Netflix To Nov 14 $19.99
Thank you
XfinityEva
Official Employee
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2.8K Messages
3 minutes ago
Thank you for taking the time to reach out about your billing concerns.
The first one shows any recent Streaming TV Changes, did you recently add any new plans like a Stream Saver Bundle?
For the equipment side, did you previously have Xfinity Flex or Xumo and removed that service? It is a small streaming box that you would have received when you started service. How about any unreturned modem?
As for the Netflix charges that may be something that you chose to sign up for through your TV box as we would have sent you an approval before adding any services.
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