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user_pr9pvn
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Visitor

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1 Message

09/27/2026 4:48 PM

Bill credits

Why haven’t I received my credits for phones I returned after opening mobile service 

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Updated 

7 days ago

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XfinityThomasD

Official Employee

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7 days ago

 

user_pr9pvn Thank you for creating a post. How long ago were the devices shipped for evaluation? Normally, the process can take a few weeks to be delivered and processed, and then credits would appear within 1-2 billing cycles.

 

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