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user_0m7xe1
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Visitor

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3 Messages

Monday, July 27th, 2026 5:01 PM

Bill changed to spanish

At some point, my Xfinity bill changed to Spanish and I cannot figure out how to change it back to English. I've tried looking through the support forum and the best answer I located was to send a direct chat message to support from the Forum home page. However, I can't seem to find any way to do this with the current UI.

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1 hour ago

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XfinityBrianH

Official Employee

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2.4K Messages

7 hours ago

 

user_0m7xe1 Thank you for reaching out to us here with your concerns! To change your Xfinity billing language to English, log in to the Xfinity Website and click the language toggle button (labeled "Español" or "Es") in the upper-right corner near your account name, or scroll to the bottom-right of the page and select "English"

 

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user_0m7xe1

Visitor

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3 Messages

I do not see any spot near the top of the page while logged in that has a language toggle. The bottom of the page already has English selected. The entire website is shown in English, but for some reason my bills are in Spanish.

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7 hours ago

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XfinityBrianH

Official Employee

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2.4K Messages

 

user_0m7xe1 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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7 hours ago

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user_0m7xe1

Visitor

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3 Messages

Thanks - I have submitted a direct message per your instructions.

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6 hours ago

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XfinityBrianH

Official Employee

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2.4K Messages

1 hour ago

user_0m7xe1 Thanks for giving us the opportunity to assist you with your billing issue and your new promotion! Please reach out to us again if you have any other concerns we can help with. 

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