bill amount

user_3xmjvm, Hi! Thanks for reaching out. I can definitely understand your concern. A $28 increase is significant, and I'd be happy to help figure out what changed. There are a few common reasons a bill may increase, such as the expiration of a promotional discount, changes to services or equipment, prorated charges, or adjustments to taxes and fees. To determine the exact cause, we'd need to review your account details. To further assist, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, and we'll be happy to take a closer look at the billing breakdown and explain what caused the increase. We'll also review any available options to help lower your monthly costs if needed. 😀