Visitor
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1 Message
Big Time Help Needed for 30 year client
Mobile Service Totally Messed Up
My cell phone account keeps showing up under my soon to be ex wife's name, despite considerable time and effort on both our parts to change. We have had service on Internet about 30 years, and cellular serve probably 15-20 years so a lot of interrelated. Our divorce is final June 2nd. By the way your rep on the phone just shared her new address which my wife had not shared with me.
I solved Internet by cancelling the service.
I have relocated to Costa Rica and I now believe the advice given my by your associate at the Fresno CA store is likely misleading.
I cancelled roaming but can still make calls. According to her I have unlimited data and texts and calls. I am making calls from Costa Rica to US numbers with no problem even without roaming
I would request you have a well trained and knowledgeable staff person call me to sort this out. Otherwise it might be easier to go to another US wireless service and import my number.
Thank you.
Keith Pretzer
XfinityJeffB
Official Employee
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285 Messages
7 hours ago
Hello user_728a89, thank you for reaching out here in our Xfinity Community forums. We appreciate you and your time. I want to try to assist you, but I will need some information best kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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