Visitor
•
1 Message
Beyond livid
Xfinity I have been a long time customer of yours for years. I have had to call 4 days in a row argue with multiple agents over my Internet services been transferred to the loyalty department each time. Arrangements were set, and my Internet was turned back on with the promise it wouldn't be turned off and it has been a daily occurrence for the past 4 days it keeps getting shut off daily! Not to mention my mobile billing and being charged for 2 lines and multiple late fees which I have had only 1 line and stated multiple times and being over charged! I'm beyond livid at this point! I have had no updates as promised on the mobile billing. As for the Internet service it has become far beyond ridiculous that I have to keep calling daily about it.You guys need to get it together!
XfinityThomasA
Official Employee
•
2.9K Messages
22 days ago
Hi there, user_cltmxw, thank you so much for your feedback, and for being part of the Xfinity Forums community. I'm sad to hear about your experience. That’s not the kind of interactions we want anyone to have, and we genuinely appreciate the opportunity to support you in any way we can. Please know we’re here to help and committed to helping. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0