BEYOND DISAPPOINTED

I have fought with Xfinity for the past 5 years because they were one of the only service providers in my area this was my last straw with them.

I recently moved out of my house with my roommate.  I moved to Colorado, my roommate stayed in Florida. I asked him to drop off the box at the store at the end of the month when the service was over.  He ended up with terminal liver, kidney and prostate cancer about 2 weeks after we moved. He was in at out of the hospital since he was diagnosed until last month when he passed away.  I have been getting phone calls for the past two months about how I owe money and when I ask what can I do they don't even try to work with me.  I basically get a "[Edited: "Language"] to be you, you need to pay $300 for a box that hasn't been used for three months, you shouldn't have left it with someone dying".  Which I understand I should have turned it in myself but if i was paying for service until the 31st i wanted it used until then.  I had no clue that my roommate would end up terminal and dead so soon after moving and now im in colorado or else i wouldve returned it myself.