Visitor
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1 Message
Beyond disappointed
Second time I'm writing this. Was unable to submit the first time. Add that to my list of Beyond disappointed. I was trying to add Max to my account. Nothing but trouble. Customer service representative actually gave me information to someone else's account by mistake. Breach of confidentiality of information. Just said he was sorry. Then spent time on the phone trying to repackage to add max. That is 3 hours of my life I'll never get back. They sent him a valued customer of 19 years, a diamond. Sure didn't feel that way.
XfinityOrlandoM
Official Employee
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1.7K Messages
25 days ago
@drkaren2001
Thanks for reaching out, we do apologize for any inconvenience you may have experience, we always want to achieve the best customer experience.
This link https://www.xfinity.com/support/articles/x1-manage-channels-app-overview has great information on how you can manage your channel subscriptions.
Let me know if that information assist you in adding the premium channel that you're looking to add.
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