matthewpomeroy's profile

New Poster


2 Messages

Mon, Dec 14, 2020 9:00 AM

Better way to show appreciation for our customer support folks

I would like to see a better, easier way to show appreciation for the great customer support staff. To be honest, the overall service of Comcast/Xfinity is a bit lacking. I have had some pretty egregious issues, but NEVER with the customer support folks, they are ALWAYS great! Professional, good natured, polite, you name it these folks are the top. That said, there does not seem to be a really good way to let them know it. They deal with grumpy and frustrated people all day and all week but somehow maintain that special quality you want in an associate. Would like to let them know that. Thanks.


Accepted Solution


Official Employee


6.1K Messages

6 m ago


Thank you so much for your kind words and recognition! We truly appreciate it. Anytime you'd like to provide kudos, get billing or technical support assistance, or report any other issues or concerns, here on the Xfinity Help & Support Forum, Reddit, like us on Facebook, or Follow us @ComcastCares on Twitter! We have an awesome team of Corporate Digital Care Specialists and are happy to help! I'd like to pass your feedback to my direct leadership. You can also use this link in the future. Can you send a private message with your first and last name? To send a private message, click on my name, "ComcastChe," and then click send a message. 



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