Visitor
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2 Messages
Better business bureau complaint
Got a call from xfinity last Wednesday about a complaint I put in with the better business bureau concerning Xfinity trade-in program..was told xfinity would get back to me Friday or Monday because of the Thanksgiving holiday. It is now Tuesday Dec 2nd and still no call back. If xfinity doest contact me by tomorrow 12/3/25 I will start to fill out forms for the Small Claims Court. Unbelievable how you treat a 30 year customer with xfinity.
XfinityJamesC
Official Employee
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2.6K Messages
15 days ago
Greetings, @spsick! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you haven't received the follow-up that was promised, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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Itswiimm
Visitor
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2 Messages
3 days ago
I am about to do the same thing with a better business bureau complaint. The scamming and everything this company does is absolutely predatory and disgusting. I hope no one else has to suffer with their services.
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