Best Customer Service Experience from Jonah!

I know these forums are oftentimes filled with negative customer experiences but I just had the best customer service interaction and felt the need to share. I spoke with Jonah and she was able to help me determine that the outages I was experiencing weren’t just isolated (impacting only my service). From there, we chatted about getting an appointment scheduled to restore my service and, me being me, I asked a million questions about my current service and the different offers they have going on at this time. I would categorize as a particularly great experience because Jonah helped me get a refund for the planned service interruptions I had experienced for the last month. I wasn’t rushed off the call, which I feel happens fairly often when calling my various service providers. After we talked through all of my questions and addressed my concerns, Jonah took it a step further and asked me about the light indicator on my router and we were actually able to restore my service while on the phone. So we canceled my next day service appointment and I was able to get back to using my internet. Overall just a very good interaction, she was very personable and I got the vibe that she genuinely cared about helping me. This girl deserves a raise, super happy to leave a glowing review for someone who was so willing to help me out!