Visitor
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3 Messages
Benefits
Just redeemed $10 Hunger Games movie pass and it immediately disappeared - not in active or offers. Anyone know why this may be?
Visitor
•
3 Messages
Just redeemed $10 Hunger Games movie pass and it immediately disappeared - not in active or offers. Anyone know why this may be?
Accepted Solution
XfinityRay
Official Employee
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4.5K Messages
44 minutes ago
Thanks for working with our team, @user_6rsroz! I am glad we could provide you with the redemption code for the movie pass. We hope you love the movie! Our team can help with it all and is always a great resource for knowledge. We appreciate that you are part of it!
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XfinityBradM
Official Employee
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1.7K Messages
3 hours ago
@user_6rsroz There is a good chance the redemption did not go through as they have a limited number of redemptions, there is a good chance the system was updating when you went to redeem and it had no more passes left to distribute. Do you see it in your redeemed rewards when you reviewed your account's recent activity?
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