Visitor
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1 Message
Being ripped off after I canceled my service over 3 weeks ago.
I canceled my service about 3 weeks ago, for some reason I'm getting charges $76 for the line still and next month I'm getting charged $26 on my card for auto pay still? When I called in to discuss charges with customer service they were rude and didn't even explain the charges,just said they were good. This don't even make sense, cause when I asked how much my bill was she explained it was $40 for the line and $25 for line service. That's less than what I'm being charged.
XfinityDena
Official Employee
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4.2K Messages
2 days ago
@user_utcwix
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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