Visitor
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3 Messages
Being Overcharged
I am being overcharged and trying to get is resolved is an abhorrent process. I have two accounts with you - will likely cancel them both. I have been a Comcast customer for 30 + years.
Visitor
•
3 Messages
I am being overcharged and trying to get is resolved is an abhorrent process. I have two accounts with you - will likely cancel them both. I have been a Comcast customer for 30 + years.
user_9ngjy9
Visitor
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3 Messages
3 hours ago
On hold with you for 30 mins. After a 4 hour call with your 'team' in the Phillipines.
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XfinityAlfonso
Official Employee
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2.4K Messages
3 hours ago
Good morning user_9ngjy9 I appreciate you taking the time and sharing your experience here on the Forums. There are several ways to reach us, and this is certainly one of them. We'd love to help review the account for possible billing discrepancies and cost-saving options to make sure you have the best blend of quality and cost.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging
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