Visitor
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3 Messages
Being Overcharged for Internet
My daughter lives nearby and pays only $60 a month for internet and other people I know are paying between$50-$60 for internet. How is this fair?? If Someone could help me out since I've been a loyal customer for years, it will be much appreciated. At this point I am frustrated with the price discrepancy that I may have to look for another company if something cannot be resolved with my higher cost for Internet only.
EG
Expert
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110.7K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCKrista
Retired Employee
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1.5K Messages
1 year ago
Hello @user_96e6a1, thank you for taking the time to reach out on social media.
I know how important it is to work within a budget and want to make sure we're getting you the amazing services you need at the best possible price.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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