Being lied to

We lost service Sunday morning march 8th approximately 430am. I began a chat and the agent informed me that a tech team would be out between 1-2 pm that day and I would receive a call at noon. As time passed I called to confirm and was told no there wasn't any appointments scheduled for that day. I was livid! Again I spoke with an agent who assured me there would be a team coming out on Sunday between 10-11pm since my issue was on the outside! Well that time came and went. 130. Monday morning again I engage in the chat and was told no there was nothing because it was the weekend and I was mis informed! The lies! I was being lied to this entire time! Then I was insulted by being offered $20 credit. When I expressed this dissatisfaction it went up to $40. Then as I'm speaking with a supervisor, he or she was disrespectful by ending the chat while I was still asking questions. I was told either 2-4pm or the window of 8-6pm. We are over 20 hours with no service! I was lied to this entire time and nobody cares. I am extremely disappointed and unsatisfied with Xfinity!