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user_nvdm97
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Sunday, October 15th, 2023 9:24 PM

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Being double charged

Why [Edited: "Language"] am I being double charged? It double charged me for September, and now it's trying to double charge me for October when I already paid on the 5th. And everytime i call the number or try the chat it's literally useless. [Edited: "Inflammatory"]

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Updated 

3 years ago

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XfinityAlyssaA

Official Employee

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2.6K Messages

3 years ago

Oh, no! @user_nvdm97, we are sorry to hear that you are being double-charged, that's definitely strange, and I understand how stressful that must be, if I was in your shoes I'd be frustrated as well. Rest assured, you've reached the right team to look into your bill concerns and help make this right. We'd be happy to get your account pulled up and take a closer look. 

 

To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to assisting you further. 

 

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