Being Charged TRIPLE Monthly Payment

Good afternoon,

I am reaching out to resolve an issue of being billed for multiple residences at once. Earlier this year (June/July) I moved and had difficulty setting up my new internet service. I was direct messaging with an agent for over an hour and a half until we got to a point where I BELIEVED the problem was resolved. Due to the difficulties, the agent also lowered my bill to where I was paying $41.20/month and this was guaranteed for 12 months. 

I recently realized that on top of the $41.20 every month, an additional charge anywhere from $80-$115 was ALSO being charged to my payment method. This means that when I was supposed to only be paying $41.20/month, I have been paying over three times that amount, with my recent charges amounting to $136.48 for the month of November ($41.20 charge + $95.28 charge)!!!

Upon investigating this discrepancy, it became apparent that my previous address in Waukegan was never discontinued, instead my new and current address in Lombard was added alongside it! So I have been paying for two different wireless plans, only one of which I am actually using. 

Additionally, the correct account is not the one even connected to my XFi gateway!!! So even though I am now located in Lombard, my data usage is being recorded on my old, defunct Waukegan account that should not even be open. When I check the app to see the status of my WiFi for the Lombard (current) account, it says it is offline even though it is not. 

Overall, I have received a total of $403.69 BOGUS charges from Xfinity to a dead account that should have been closed months ago when I originally contacted support. The false charges I received from what should have been a closed account are as follows:

-Jun 27 - Jul 26 ($95.28)

-Jul 27 - Aug 26 ($116.80)

-Aug 27 - Sep 26 ($111.56)

-Sep 27 - October 26 ($80.05)

I expect to receive full reimbursement for these charges back to my original payment method OR statement credits ALONGSIDE an extended guarantee of the previous agent’s agreed upon price of $41.20/month.

I am posting the detailed information to this forum, and will answer any additional questions via the forum, direct message, or email. If I am to receive a call from Xfinity to resolve this issue, it should be from someone who has an idea about how to fix the problem and provide appropriate compensation/reimbursement. I have had too many experiences of being bounced between customer service agents, supervisors, and hold music only to have my issue not resolved. 

Thank you for your assistance.