Being charged for more speed

I am only getting 900 mbps download speed when i'm paying for 1300 mbps. I can't get ahold of anyone through the chat and it's making me mad.

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XfinityKassie

Official Employee

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1.8K Messages

3 days ago

sdunphy95 Hello there! Thank you for reaching out to our Xfinity Forums Team regarding your services. Getting a lag in your speeds can be frustrating. I'm happy to help you get in the right direction for identifying the issue. Before we begin, can you please share any troubleshooting steps you have already tried? This helps in knowing where to pick up, and not repeat the same steps.

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sdunphy95

Visitor

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5 Messages

I've tried resetting my router, but i've noticed i've always got around 900 mbps when i've been paying for 1300 for years

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20 hours ago

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XfinityKassie

Official Employee

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1.8K Messages

sdunphy95 Okay, thank you for update. Can you please share the model of modem you have? And if that speed is through Wi-Fi or hardwired?

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19 hours ago

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sdunphy95

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5 Messages

im not sure the model. i just got sent this modem the end of last month. and the speed is through hardwired

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19 hours ago

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XfinityKassie

Official Employee

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1.8K Messages

sdunphy95 I appreciate you sharing. If it's an Xfinity modem, you can find the model of the bottom of your modem. Can you please also share, if you are getting this speed on all your devices, or specific ones?

https://www.xfinity.com/support/articles/broadband-gateways-userguides

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19 hours ago

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sdunphy95

Visitor

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5 Messages

Its the Xfinity Advanced Gateway (XB8) and its all devices. My desktop (hardwired), my old desktop (was hardwired), my phone (wireless) and they all get the same speed. I even tried removing all devices and i still get the same speed

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19 hours ago

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BruceW

Gold Problem Solver

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26.5K Messages

14 hours ago

I am only getting 900 mbps download speed when i'm paying for 1300 mbps. ...

Are you using the gateway's 2.5 Gb port (red dot or stripe)? The other 3 ports are only 1 Gb and will only run at 940 Mb or so. And is the device you are hardwired to capable of 2.5 Gb or higher?

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Customer Service

sdunphy95

Being charged for more speed

XfinityKassie

sdunphy95

XfinityKassie

sdunphy95

XfinityKassie

sdunphy95

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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