Visitor
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3 Messages
Being charged for an iPhone 16 pro max
Dear Xfinity
I was encouraged to upgrade from a 16 Pro Max to an iPhone 17 Pro Max, despite the 16 being only four months old. Because I was having difficulty switching the phones over I brought the iPhone 16 Pro Max into the Xfinity store in Petaluma California. It was received there and a record made. According to them, it was sent to the warehouse and somewhere in that ation. The phone got lost. My service was turned off last month in order for me to start paying on an $800 phone that I had turned in and unless I agreed to the payments my service would stay off. Obviously, I agreed to begin payments with the hope that it would be resolved. Now it is the third month and I’m being asked to pay again and I do not have the phone and despite me speaking with Xfinity agents who have told me that it’s been expedited to the highest level of investigation I am still here awaiting my service being turned off again please somebody help me immediately
user_5gokms
Visitor
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3 Messages
7 hours ago
Someone please help me - I have spoke to Xfinity in total for 6 hours and have gone into the Xfinity store thee times. They told me there is NOTHING they can do. Help needed
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XfinityShawn
Official Employee
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2.3K Messages
7 hours ago
@user_5gokms My team can further help you with your mobile concerns on our end.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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