New Poster
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3 Messages
Being charged for account I already called to disconnect.
Spoke with customer service on the phone July 27th to cancel account ending in [Edit PII] was given a cancellation reference number and told all was well. However as of August 7th I am still being charged for services in the coming month and will likely be charged late fees on that same account which is no longer in use. Seems that the account was never truly disconnected, I need assistance in confirming the disconnection of that account.
XfinityKam
Official Employee
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366 Messages
5 hours ago
@jagarc94 Thanks for reaching out to us in regard to your closed account and receiving a bill, Our team would like to take a further look. It may be the bill you received is your final statement.
Please send us a direct chat message with your full name and complete service address
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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