1 Message
Being asked to return equipment I didn’t ask for
I just canceled my Internet service and returned my equipment. I was told after I returned my router that I had another piece of equipment out under my name that I needed to return. I remember a couple of years ago I got a flex box for free as a part of some program to promote Xfinity’s TV service. I never asked for this product and I also never used this product. I am now being told that if I do not return this product, then I will be charged penalties. I will not be wasting my time or money returning this product to the store , and would like Xfinity to come pick it up. This is not my responsibility to return the product. I did not ask for and you are insane If you were going to charge me penalties for I wanted
PS. Your Automated voice system is broken. It does not work, it is nearly impossible to get a hold of a customer service agent by calling 1800 Xfinity.
do better, Xfinity
XfinityAlyssaA
Official Employee
•
1.8K Messages
11 months ago
Good evening @user_l8muu5, and thank you for reaching out on our Community Forums regarding your unreturned equipment concerns. We apologize for the frustrating experience and see that you stated that you never asked for the Flex box however, we do require when you cancel services to return all XFINITY equipment. Once returned, your unreturned equipment charges will be reversed.
There are several ways to return the equipment. You can visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us, package up the equipment and hand it off to your local UPS driver or schedule a pick up with UPS. Please be aware UPS may charge a fee for at-home pickup service. You can also simply drop it off at your nearest XFINITY Retail location. Please visit https://www.xfinity.com/local/store-offers to find your nearest location along with the associated store hours. Or, you can take it to your local UPS store and they will box it up and return it for you. Visit theupsstore.com/tools/find-a-store to find a UPS Store near you.
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