Good evening @user_p2w3iu, and thanks for letting us know about those bees. If you could send our team a direct message with your full name and full address, we can let our local tech team know, so they can get someone out to safely remove them.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
Our technicians don't handle any kind of removal or extermination of beets/insects etc that may occupy pedestals. Customers must make sure a technician can access all areas in and around their home to complete any work when needed. Because of this, customers might need to remove bees or wasps from lockboxes. If a technician thinks it's unsafe to handle, they may ask the customer to hire a professional to remove the hive before finishing the work.
Who is right???
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
XfinityRaf
Official Employee
•
1.1K Messages
16 hours ago
Good evening @user_p2w3iu, and thanks for letting us know about those bees. If you could send our team a direct message with your full name and full address, we can let our local tech team know, so they can get someone out to safely remove them.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
BruceW
Gold Problem Solver
•
26.5K Messages
4 hours ago
In https://forums.xfinity.com/conversations/customer-service/bees/6860698f1ccc9b44c5e5fb26?commentId=686073091ccc9b44c5e68bba @XfinityShawn wrote:
Who is right???
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
0
0