Visitor
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1 Message
Bees in Comcast pedestal
Bees have infested the Comcast pedestal located in my backyard easement. Previously Comcast would send a technician and pest control to remove the bees. However, this year, I’m getting the run around and told to handle myself. Unfortunately the box is locked so I can’t remove the bees myself. I’m looking for guidance on how to handle this safety hazard.
XfinityRaul
Official Employee
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3K Messages
2 hours ago
@user_rqvntz Thanks for reaching out to us on our Forums page and bringing this to our attention. We definitely do not want anyone to be harmed by this hazardous situation and we absolutely want to assist you with getting the pedestal unlocked ASAP. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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