Conser's profile

New Poster

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3 Messages

Mon, Dec 14, 2020 9:00 AM

Been waiting over a week for Xfinity to ship the cable modem I need for gigabit service

I have contacted customer support multiple times, and have been told things that are blatently untrue, e.g. it has been shipped, we'll email you a UPS tracking number, etc.  This is quite a serious failing in service.  

Responses

Regular Contributor

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215 Messages

6 m ago

Why not buy your own and save the $10 (or more) a month in rental fees?

That's what I did. Best $150 or so I ever spent and that was probably 6-7 years ago. Funniest thing is every time there's an issue the first thing they blame is my owned equipment. Not the faulty firmware that THEY pushed out the one time or the fact that something as simple as your neighbors cables not being connected tightly cam cause havoc with YOUR service. "It's your "old" equipment". Heck. We'd probably still have the "legacy box" for cable if I wasn't so adamant on watching On Demand again and frustrated by an error that kept popping up. Worst part is the X1 box menus are annoying to navigate so I mostly stopped using the On Demand.

Official Employee

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369 Messages

6 m ago

@Conser, thanks so much for taking the time to reach out to us through our forums regarding your modem. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I am so very sorry to hear that you have not received your upgraded modem yet. I would love to get to the bottom of the delay. Can you please reach out through private message with your first and last name, full service address, and account number? 

I am an Official Comcast Employee.
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