Been waiting on a ticket for my address for 3months please help speed up this process please

My family and I have moved into a new home and have been patiently waiting for a ticket for our address. I’ve been giving many different dates but still nothing has happens PLEASE HELP

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Responses

EG

Expert

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111.5K Messages

4 years ago

Concern moved here for greater exposure to actual Comcast employees.

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@user_9025a7 Hello and thank you for taking the time to reach out to us today! I am so sorry to hear this serviceability request is taking longer than expected. I want to help. Can you please reach out through private message (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address?

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Lojmimi7

Visitor

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5 Messages

@ComcastAbbie Hi Abbie I’m new to all of this and didn’t realize you messaged me 2 months ago. Please help it’ll be 6months waiting patiently for internet I’ve been giving the run around lie after lie and yet no service. Please help this is exhausting not sure who else to beg for help an honest answer something anything. Wife can’t work due to no internet and daughter needs to go to school online.

4 years ago

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XfinityRay

Official Employee

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3K Messages

Thanks for getting back to us, @user_9025a7. We are glad to help and have all the tools to get this figured out. We appreciate your interest in our services and apologize this has been a headache for you. We will turn this around.

To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page. We are available to help 24/7 so anytime you see this is perfect.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

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Lojmimi7

Visitor

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5 Messages

4 years ago

Please help I’ve been in our home for 6months now, it’s a new community every street has internet except our. Even the streets with houses still being built have service. Our street is complete and has been for months and still no one has come. We have been given every excuse every lie that you could think of please please help us. I need internet service for work my daughter needs it for school please this is beyond exhausting and I don’t know who else to turn to.

Note: This comment was created from a merged conversation originally titled Need my line dropped

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CC_Tony

Retired Employee

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1.4K Messages

@user_9025a7, thank you for reaching back out to us! I know how critical an internet connection is and will do everything possible to get that going for you. We are big on protecting your personal information. Please, follow the steps above from ComcastRayana to send us a Peer 2 Peer message so we can get working on this right away! I really appreciate your time and patience.

4 years ago

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CC_Tony

Retired Employee

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1.4K Messages

@user_9025a7, I am glad that we were able to get you an update on the construction in your area. If you need anything else, our community is happy to help out!

4 years ago

Customer Service

Lojmimi7

Been waiting on a ticket for my address for 3months please help speed up this process please

EG

CCAbbie

Lojmimi7

XfinityRay

Lojmimi7

CC_Tony

CC_Tony

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