Been trying to reach the billing department for the last two days

Question

Whenever I call, I have to wait through the unnecessary automated system, to finally be told they are experiencing technical difficulties. No option to be called back, or get to talk to anyone in customer services. I have an open ticket that hasn't been resolved in three days.

XfinityMartyR · Answer

user_svwee5 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your billing issue, so the Community can have an understanding of your concerns.

Customer Service

user_svwee5

Been trying to reach the billing department for the last two days

XfinityMartyR

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