Visitor
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1 Message
Been trying to cancel for months
I have been trying to cancel services I moved and for months I have been hung up on put on hold and not getting canceled the bill keeps adding up and all I need to do is cancel you can see the router hasn't been on in months I no longer live where xfinity works
XfinityDena
Official Employee
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4.7K Messages
2 hours ago
@user_q2czlb
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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