1 Message
Been through technician/store/numerous CSRs. Still no replacement gateway shipped
I'm out of options. Will cancel service if I don't hear back within a week. I ordered 2GB internet and was shipped a faulty gateway modem that won't activate. I went to local store and they gave me an older version because the newest version can only be shipped. They placed an order for me (which I never received email confirmation). A technician came over to activate my coaxial cable and placed an urgent order for me (no email confirmation at all). I chatted with online CSRs and CSRs on the phone. Sometimes I do get an email confirmation about new order of service. STILL I NEVER GOT EMAIL CONFIRMATION ABOUT SHIPMENT. What the [Edited: Profanity] is going on?? Someone is intentionally cancelling order for my replacement modem within Xfinity?
XfinityBillie
Official Employee
•
2.5K Messages
8 days ago
@user_mkz85u This definitely is not the customer experience we want for our valued customers! I'd love to take a look and see what's happening and make sure you get the correct modem for your current speeds. Please send us a DM to Xfinity Support with your full name and address to get started.
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