Visitor
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1 Message
Been on hold too talk to a supervisor for over 20 mins no one seems to help with my issue
I've been playing pass the phone for 3 hours now.. No one can resolve my issue and I've been on hold to speak to a supervisor for 20 minutes now.
They offer services to community properties but can't connect a tenant to a new unit. They hang up on you or transfer or act like they can't hear you and hang up
EG
Expert
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120.6K Messages
49 minutes ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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3K Messages
43 minutes ago
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
We appreciate you bringing this to our attention and look forward to assisting you.
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