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user_v6wbku
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1 Message

Monday, April 13th, 2026 4:34 PM

Been on hold for over an hour

I was on a call with someone, and she asked to put me on hold mid-call. I have not heard back from her for over an hour. What should I do? We were trying to resolve a very important issue related to over $1,300 in billing.

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Updated 

2 hours ago

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XfinityBillie

Official Employee

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4K Messages

2 hours ago

 

user_v6wbku Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you haven't heard back from the agent assisting you. Our team would be more than happy to help you with resolving your billing concerns. Please send us a DM to Xfinity Support with you full name and address to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon 
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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