Been dealing with this for several months

Thank you for sharing those details, @user_cwpc9e , and I sincerely apologize for the frustration you've experienced throughout this return process. I can certainly understand how disappointing it would be to encounter issues from the very beginning, spend several weeks trying to obtain a return label, and then have to make multiple lengthy calls without a resolution. While customers can often obtain a prepaid return label through the Xfinity Digital Return Center customer.xfinity.com/devices/returns or by visiting a participating UPS Store, I understand that your experience was not that straightforward. We want the return process to be as simple and convenient as possible, and I'm sorry it has not been in your case.