been a customer over 30 years. tried to make a payment and your web site says relosd

trying to make a payment on line and i am block. i was told that i have to drive 1 hour to your store with cash to pay. you blocked me oline tp pay my bill for no reason my money never bounce i always paid for 30 years. i dont drive now retired have only the web to pay my bills. what is going on.

Responses

XfinityAmandaB

Official Employee

•

2K Messages

4 days ago

user_92e0cc That is odd for sure; payment options would only be blocked if there were multiple failed payments using that option. I would be happy to check on this for you if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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Customer Service

user_92e0cc

been a customer over 30 years. tried to make a payment and your web site says relosd

XfinityAmandaB

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