Regular Visitor
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4 Messages
BEE HIVE in distribution box
Good afternoon,
I tried calling Comcast this morning about a bee hive in the distribution box in my backyard, (both times during the call, we got disconnected. No call back.) This morning they were disturbed by something and began to swarm in what looked like a tornado of bees. My worry is that my son, who is 2 years old and highly allergic to bees. Can you please send someone to remove the bees before it gets worse?
My neighbor and I have small children that are always using the pool.
Thank you in advance
XfinityThomasC
Official Employee
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2.7K Messages
10 days ago
Hello, @Firemedic357, and thank you for bringing this concern to our attention you've come to the right place. I can get a ticket opened to address the bees. I have to set the expectation that if our technician thinks it's unsafe to handle, they'll ask you to hire a professional to remove the hive before going near the lockbox. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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user_26dtj2
Visitor
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1 Message
2 days ago
I have the same situation, there is no message icon on the top right. How do I get in touch please
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