Visitor
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1 Message
Be prepared to be lied to, placed on hold, and lied to some more
I called to cancel my services because of a move 1 month before my last service date after 5 years of on time payments. The agent I spoke with quoted me a final bill of $50 for final prorated month. When I went to check my account later that month not only was my account not closed but I was over charged and charged a late fee. When I called to discuss this with customer service I was transfered to 4 different agents who each told me different things and could not assist me.
[Edited: "Solicitation"]
XfinityNatalie
Official Employee
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174 Messages
13 hours ago
Hello user_u8rvv2! Thanks for posting on our XFINITY Community Forum. As a consumer myself, I understand how important it is to have your final billing concerns rectified and resolved. Rest assured, you have reached the right team to assist you!Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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