Visitor
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2 Messages
Bbb complaint. Internet degrading. Xfinity refuses to resolve
Multiple calls, chats, and technician appointment that the technician never arrives to my property. I have spent hours on phone and chat trying to resolve an issue caused by xfinity inferior network. I continuously lose internet service and xfinity refuses to fix. A technician never arrived to my property today for a scheduled repair to resolve these issues. The technician closed out the ticket and falsely stated he came to my property. No resolution from xfinity except to reschedule for an additional week. I already had a technician at my property on 8/21 that was incompetent and stated xfinity back end support is clueless. This has been an ongoing issue for over a month.
XfinityDena
Official Employee
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4.6K Messages
2 hours ago
@user_8hwx6v
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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