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user_j66l5m
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Wednesday, July 10th, 2024 10:39 PM

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Baytown restoration

When is the city of Baytown going to be serviced? No one has been out here at all. Just curious when you guys are going to update us. App saying “will come out when area is safe” My area is safe? What does that even mean? At least give us an estimated date or just say that your city will be last at this point. It’s better than nothing 

Question

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Updated 

10 months ago

73

1

XfinitySheila

Official Employee

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1.1K Messages

10 months ago

 

user_j66l5m Restoration efforts have already begun. In most cases, when power is restored, internet services will be restored as well. We recommend you restart your equipment once power is restored. Restoration updates and alerts are being shared on the Xfinity App. 

 

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user_j66l5m

2 Messages

I do not want an automated response. I want someone to tell me what is happening with my town. Restarting the modem isn’t going to do anything when there is an active outage in my area. If I could take a screenshot of everyone around me that has wifi working, then I would. The app keeps saying WHEN area is safe. My area is safe. There are no down power lines anywhere, no wind, no tornadoes, no rabid pit bulls, no guns, no stabbings, no drugs, no earthquakes, no fires, no naked people running around. I need someone to tell me what is safe and why my area is still under investigation. What does that mean? How long does that usually take in this sort of incident? Why can’t anyone clarify what this means instead of letting people wait in the dark with NO updates.

(edited)

10 months ago

0

XfinityBrianH

Official Employee

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1.3K Messages

 

user_j66l5m You can view the most up to date status of any service interruption affection your area by logging into the Xfinity app or going to the following link https://www.xfinity.com/support/status. Our local engineers are working hard to restore service to our customer as quickly and safely as possible, thank you so much for your patience. 

 

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10 months ago

0

Angela0034

1 Message

@user_j66l5m​  OMG you had me and my husband laughing so hard. But it’s true. We’ve had power for 3 days. No reason they can’t be in Baytown fixing our internet. 

10 months ago

0

XfinityChristy

Official Employee

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2K Messages

 

Angela0034 It sounds like your community has been through quite a lot while dealing with the aftermath of Hurricane Beryl. I understand how frustrating it can be to be without the internet for so long, especially when you're relying on it. Our teams are indeed working diligently to restore service in Baytown and other affected areas as quickly as possible while prioritizing safety. You can stay updated on our progress and service restoration efforts by visiting our Texas regional blog for the latest information.
 

In the meantime, to help you stay connected, we've kept our Xfinity WiFi hotspots open across Texas for everyone's use, including non-Xfinity customers, free of charge. You can easily locate the nearest Xfinity WiFi hotspot by entering your zip code here.

 

 Your patience during this time is greatly appreciated, and we're here to support you however we can.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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