Battery for Xfinity Pro

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

user_ffb3aa thank you for using the Xfinity Community Forums page to reach out today. I understand that you are looking for a missing Xfinity Pro battery. Let's check on the status of that equipment order together. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

I am also looking to try to get a backup battery for my extender pro. Please help!

Same! I was told I’d also get 3 plug in extenders. Just received my package & only received a new gateway & pro wifi extender that’s it. Why was the battery backup & plug in extenders not included with my package?