Hey @Gpioteaa22! Sorry to hear you are running into issues locating the battery backup. We can certainly help you place that order here, just send us a direct message with your full name and service address to get started.
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
EG
Expert
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114.3K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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2.1K Messages
1 day ago
Hey @Gpioteaa22! Sorry to hear you are running into issues locating the battery backup. We can certainly help you place that order here, just send us a direct message with your full name and service address to get started.
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