Visitor
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1 Message
Battery backup
I ordered xfinity pro and extender with battery backup but did not receive the battery backup device
Visitor
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1 Message
I ordered xfinity pro and extender with battery backup but did not receive the battery backup device
XfinityQuemekia
Official Employee
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623 Messages
4 months ago
Hello @user_8lhk8s Thank you for reaching out to us here on our Xfinity Community Forums. I hope you're having an amazing day.
We are sorry to hear about your issues regarding your order placed. You have come to the right place for help. To confirm, does the backup battery show included in your order confirmation email?
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