Good evening user_b92e42. Thank you for being an Xfinity Diamond Member, we truly appreciate you being a loyal Xfinity member. I will be happy to look into this further for you. Are you receiving any specific errors when trying to redeem the movie?
user_b92e42. Hi there! I can definitely understand how frustrating that message would be to see. The "Member Favorite - All Gone" message typically means the reward has reached its redemption limit and is no longer available to claim. These offers can have a limited quantity and may become unavailable once all redemptions have been used. We know it's disappointing when a reward you're interested in is no longer available. We apologize for the inconvenience.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
It's more than disappointing. It is lousy customer service and poor planning on someone's part. NOWHERE does it state on the Rewards page that there are limited redemptions available. You'd think Xfinity would take better care of its long-term subscribers.
XfinityJon
Official Employee
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1.7K Messages
7 days ago
Good evening user_b92e42. Thank you for being an Xfinity Diamond Member, we truly appreciate you being a loyal Xfinity member. I will be happy to look into this further for you. Are you receiving any specific errors when trying to redeem the movie?
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user_b92e42
Visitor
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6 Messages
3 hours ago
It's more than disappointing. It is lousy customer service and poor planning on someone's part. NOWHERE does it state on the Rewards page that there are limited redemptions available. You'd think Xfinity would take better care of its long-term subscribers.
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