Good evening user_b92e42. Thank you for being an Xfinity Diamond Member, we truly appreciate you being a loyal Xfinity member. I will be happy to look into this further for you. Are you receiving any specific errors when trying to redeem the movie?
It's more than disappointing. It is lousy customer service and poor planning on someone's part. NOWHERE does it state on the Rewards page that there are limited redemptions available. You'd think Xfinity would take better care of its long-term subscribers.
user_b92e42. I completely understand why you feel that way, and I appreciate you sharing your feedback. I can see how disappointing it would be to find a reward you're interested in, only to discover it's no longer available. We certainly value your loyalty as a long-time customer, and I understand your concern regarding the visibility of redemption limits and reward availability. While I'm unable to change the availability of a reward once it has been fully redeemed, I will make sure your feedback is documented. We genuinely appreciate you taking the time to let us know about your experience, as feedback like yours helps us identify opportunities to improve the rewards experience for our customers.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJon
Official Employee
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1.7K Messages
7 days ago
Good evening user_b92e42. Thank you for being an Xfinity Diamond Member, we truly appreciate you being a loyal Xfinity member. I will be happy to look into this further for you. Are you receiving any specific errors when trying to redeem the movie?
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user_b92e42
Visitor
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6 Messages
6 hours ago
It's more than disappointing. It is lousy customer service and poor planning on someone's part. NOWHERE does it state on the Rewards page that there are limited redemptions available. You'd think Xfinity would take better care of its long-term subscribers.
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