The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hi there, thank you for reaching out. I'm sorry to hear about the circumstances that led to your bankruptcy filing. To protect your privacy and ensure the documentation is submitted correctly, please send us a Direct Message with your full name and service address. Once we've verified the account, we can review the situation and provide information on where and how the bankruptcy documentation should be submitted. We appreciate your patience, and we'll do our best to assist you further. ❤️
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
Hi there, @burtonhen_71 I can assist you by getting a bankruptcy ticket opened.
To get started, please send me a Direct Message with the following information:
Your full first and last name Your full service address
Once I have that information, I can proceed with documenting your request and ensuring it is routed to the appropriate team for review. Thank you for reaching out, and I'll be happy to assist further once I receive those details. 💙
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I'm sorry, @burtonhen_71 I'm sorry for the trouble you are having trying to send a DM. Are you following these steps?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
burtonhen_71 Appreciate the update, but when you send the message you would actually type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
EG
Expert
•
119.8K Messages
1 day ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityRichard
Official Employee
•
3.5K Messages
1 day ago
Hi there, thank you for reaching out. I'm sorry to hear about the circumstances that led to your bankruptcy filing. To protect your privacy and ensure the documentation is submitted correctly, please send us a Direct Message with your full name and service address. Once we've verified the account, we can review the situation and provide information on where and how the bankruptcy documentation should be submitted. We appreciate your patience, and we'll do our best to assist you further. ❤️
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
2
0
burtonhen_71
Visitor
•
5 Messages
5 hours ago
Unable to send direct message to
XfinityRichard
1
0
burtonhen_71
Visitor
•
5 Messages
5 hours ago
Unable to send direct message to
XfinityRichard
2
0