Bankruptcy

user_58vg8b I appreciate you posting on our Forums and am sorry to hear about your experience and hardship. Our team can help create a ticket to report the bankruptcy for you. If the bankruptcy has already been filed, we would need to collect some information for the ticket, and would ask to do so in a secure area. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.