Visitor
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1 Message
Bankruptcy filing advice - Where to provide this information
Hello, I filed bankruptcy (chapter 7) debt liquidation and Comcast is listed in the the Schedules. A notice was mailed to Comcast. So far I have been unable to confirm comcast has taken any actions to reset these account balances both on the residential side and on xfinity mobile. All attempts with support yielded literally no knowledge of how to handle a bankruptcy case. Is there perhaps a team to reach out to?
XfinityRaf
Official Employee
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1.3K Messages
1 hour ago
Good afternoon @jamierudy. If you could send our team a direct message with your full name and full address, we can work towards finding a resolution for you on your bankruptcy question.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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