Bank account

I have tried for several week to add a new bank account to my xfinity payment.

I have been told it should be able to add this payment within a few days. Still not available.

I'm tired of wasting my time with this, I spent too much time, gas and effort trying to get this straight. Is anyone listening?

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XfinityThomasB

Official Employee

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2.7K Messages

4 hours ago

user_6w9z59 We are absolutely here with you, and apologize this has been such an involved process. Are you attempting to add the new bank account through the Xfinity app or the website? Thank you for looping us in to help.

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user_6w9z59

Visitor

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2 Messages

Yes. I have communicated several times by phone and through the app and was assured that it would be taken care of within a few days. Still no luck. So I continue to pay through my charge card.

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3 hours ago

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XfinityThomasB

Official Employee

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2.7K Messages

user_6w9z59 Hmm, you should have access to set that up right through the app, have you attempted to set up that autopay versus make the one time payment? You would just sign in to the Xfinity app or website, navigate to Billing > Bill Settings, and select Autopay to turn it on. Use a bank account (checking/savings), which that is the option that provides the $10 discount. You would select "Set Up" after linking your account, this may require Plaid verification to secure your routing and account number.

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3 hours ago

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Customer Service

user_6w9z59

Bank account

XfinityThomasB

user_6w9z59

XfinityThomasB

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