Bank account

Yes.  I have communicated several times by phone and through the app and was assured that it would be taken care of within a few days.  Still no luck.  So I continue to pay through my charge card.

user_6w9z59 Hmm, you should have access to set that up right through the app, have you attempted to set up that autopay versus make the one time payment? You would just sign in to the Xfinity app or website, navigate to Billing > Bill Settings, and select Autopay to turn it on. Use a bank account (checking/savings), which that is the option that provides the $10 discount. You would select "Set Up" after linking your account, this may require Plaid verification to secure your routing and account number. 

The operative word is "should" as I have been told many times.  However, if fact it has never worked.  Three calls and several attempts by tech support have failed to fix this.  My latest attempt has been to withdraw my credit card payment and do direct payment from my checking account may wake up their system and allow me to auto pay from my checking account may work in the future.  We'll see.

@user_6w9z59  That's a good idea. We have guidance to offer in trying to troubleshoot, but the phone agents may be able to add the autopay info manually. It's worth a try. Payment info isn't shared in this forum, but we know it's an important feature, especially to get the monthly discount. Before you attempt to add it again, clear the cache and cookies on the device. Or use a different one if you can, that way it's a fresh session. We suggest also checking with your bank to see if they need to approve anyone asking for monthly installments on your behalf. Just in case there is. Here https://www.xfinity.com/support/articles/setting-up-auto-payments are is the full guide on enabling auto pay.