Good evening @user_hb89hl, and thank you for reaching out on our Community Forums regarding your streaming concerns. We appreciate you bringing this to our attention and would be happy to help.
To better understand what's happening, can you confirm whether the issue is occurring across all streaming apps or only with a specific app?
Additionally, how are you accessing the streaming apps (for example, through a smart TV, streaming device, cable box, phone, tablet, or computer)? Are you receiving any error messages or codes when the buffering or loading occurs?
Once we have that information, we'll be happy to help troubleshoot further.
XfinityAlyssaA
Official Employee
•
2.8K Messages
2 hours ago
Good evening @user_hb89hl, and thank you for reaching out on our Community Forums regarding your streaming concerns. We appreciate you bringing this to our attention and would be happy to help.
To better understand what's happening, can you confirm whether the issue is occurring across all streaming apps or only with a specific app?
Additionally, how are you accessing the streaming apps (for example, through a smart TV, streaming device, cable box, phone, tablet, or computer)? Are you receiving any error messages or codes when the buffering or loading occurs?
Once we have that information, we'll be happy to help troubleshoot further.
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