Terry0327's profile

Contributor

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215 Messages

Tuesday, June 11th, 2024 11:42 PM

Closed

Bally Sports Credit to Monthly Xfinity Statement

I just received an email from Xfinity that tells me the amount that will be auto paid on July 1st. The $9 credit for losing the Atlanta Braves (Bally) was not listed on the statement and the amount is back up to where it was originally.  . I received the credit last month. Will the credit be applied at a later date and is not shown on the email I received. Thanks

Official Employee

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2.3K Messages

11 months ago

Hey there Terry0327, thank you for reaching out to our Forum regarding that automatic Bally Sports credit. I'm happy to hear you already received a credit on your account, but please keep in mind this was a one time credit. At this time the credit for the loss of Bally Sports will only be applied to bills between May 28 and June 7. Before we dig in further, did you have any other questions related to this credit? 

 

Visitor

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9 Messages

10 months ago

Braves fan here and [Edited: Language] xfinity customer, we in Atlanta got email about getting credit each month for the cancelation bally channel. One time credit is [Edited: Language]

(edited)

Official Employee

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1.4K Messages

Cma16 thank you for using the Community Forums to reach out. Your frustration is completely understandable, but we do ask that you avoid using language our Forum Guidelines do not allow. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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